Return Policy
Shipping & Returns
We stand behind what we make.
Every What The Type order is made specifically for you, which means orders can't be cancelled once placed, and we don't accept returns or offer refunds. But if something arrives damaged, we'll remake it.
Cancellations
Orders cannot be cancelled once they are placed. We start making your piece right away, so please double-check all your details before you check out.
Returns & Refunds
Because every piece is made to order, we're unable to accept returns or offer refunds. This is true even if you change your mind after placing the order. Once we start making it, it's yours.
We know that's a firm policy. It exists because each order is made from scratch, for you, not pulled from a shelf and restocked.
Replacements for damaged orders
If your order arrives damaged, we'll remake it. Here's how it works:
01 — Record a video while unboxing your order, and take clear photos of any damage.
02 — Reach out to us within 24 hours of delivery via WhatsApp +91 92904 77221, email hello@whathetype.in or Instagram DM, with your order details, the photos and the video.
03 — Once we confirm, repack the damaged product securely and ship it back to us. Return shipping (RTO) charges are borne by the customer.
04 — As soon as we receive it, we'll make your replacement and ship it to you.
Damage must be reported within 24 hours of delivery with photo and video proof. Requests raised after this window, or without proof, cannot be processed.
Shipping
We make and ship your order within 1–2 business days. Standard delivery takes 4–7 days. Express orders are made and shipped on priority, so they leave us earlier, and delivery takes 2–3 days. We ship across India from Hyderabad. For international orders, message us for a quote.
Still have questions?
Message us on WhatsApp or Instagram. We're happy to help before you place an order if you're unsure about anything.
