Refund policy

1. Order Placement:

• All orders for personalized and customized products are final upon placement.
• Customers are responsible for ensuring that all details, including personalization and customization requirements, are accurate at the time of purchase.

2. Cancellation Policy:

• Cancellations are not permitted for personalized and customized products once the order has been confirmed.

• Customers must carefully review their orders before completing the purchase, as changes or cancellations are not possible once the customization process has commenced.

3. Refund Policy:

• Due to the unique and personalized nature of our products, we do not offer refunds or exchanges.

• Exceptions will be considered only in the case of a manufacturing defect or an error on our part.

4. Quality Assurance:

• We take every measure to ensure the highest quality in our personalized and customized products.

• Customers are encouraged to inspect the received product promptly and report any defects or errors within [number] days of receipt.

5. Damaged or Defective Products:

• If a product is received in a damaged or defective condition, customers must contact our customer service team within the specified timeframe for potential resolution.

6. Manufacturing Errors:

• In the event of an error on our part during the customization process, we will work to correct the issue promptly. This may include re-manufacturing and re-shipping the product at no additional cost.

7. Refusal of Refunds:

• Refunds will not be issued for customer dissatisfaction with design choices, spelling errors, or any other personalized content provided by the customer.

8. Communication of Issues:

• Customers must communicate any issues with their orders by contacting our customer service team at whathetype@yahoo.com

• Clear photographic evidence may be required to assess and resolve reported issues.

9. Force Majeure:

• The company is not liable for delays or non-performance due to circumstances beyond our control, such as natural disasters, strikes, or other force majeure events.

10. Policy Modifications:

• This refund and cancellation policy may be updated or modified by the company at any time. Customers will be informed of any changes.

By placing an order, the customer acknowledges and agrees to abide by the terms outlined in this Refund and Cancellation Policy. It is recommended to review this policy periodically for any updates. This policy is effective as of 1/01/2025